Shipping & Returns
All delivery charges exclude additional import taxes and charges that may incur outside of European Union.
When your order is ready to be dispatched you will receive an automatic email containing your tracking information.
We will use reasonable efforts to meet any delivery date, but it should be understood that they are estimates and we are not liable (in contract, negligence or otherwise) for any loss or damage resulting from them not being met, howsoever caused, including delays in meeting delivery dates caused by public holidays and/or bank holidays and/or acts of God arising. Goods are shipped by courier to the delivery address provided by you, as stated in the Order Confirmation. Where you have ordered more than one item, we may make delivery in one or more instalments.
Presentation and Shipping
All Jewellery purchases are dispatched in our branded presentation boxes.
Exchange and Returns
LULU DIAMONDS accept exchanges and returns within twenty eight days from date of purchase.
Any item being exchanged/returned must be unused, in same condition as at time of purchase and with tags attached. We reserve the right to deny return/exchange requests if this criteria is not met.
Please note that customised rings fall outside of these terms and conditions and are subject to different procedure, please contact us for more information.
Returning Your Purchases
Customers are responsible for any costs relating to returning any items to LULU DIAMONDS. Any damage or loss during postage is customer’s responsibility.
You are welcome to use any service to return the item, please details your planned return of item to LULU DIAMONDS in your return/exchange request.
All refunds are sent through original payment method.
Refunds will only be authorized if the items are returned and done so within five days of the return/exchange request being authorized by LULU DIAMONDS.
Please note that all refunds are subject to standard processing times, thus they may take up to 7-10 working days to appear in your bank account.
Tags and Seals
All returned products must have all tags attached/seals unbroken.
Proof of Purchase
All returns must contain a return note explaining the request and original proof of purchase receipt.
Unfortunately, we can’t exchange or refund earrings as this wouldn’t meet our hygiene requirements, unless they are faulty/defective.
Engraved items are unable to be requested/refunded, unless they are faulty/defective.
To return a gift, please specify the product’s status as a gift during your application for return/exchange.
We define a faulty product as being either:
- Received damaged
- Suffering a manufacturer fault within 2 weeks of purchase
Although we make every effort to accurately showcase the correct color of all products on our site, computer monitor and devices have varying coloring – so we cannot guarantee its accuracy.
All returns should be requested and sent back during the first 7 working days following date of purchase.
We hold the right to deny returns from clients who have repeatedly sent back returns at our discretion.