Terms & Conditions
General Terms and Conditions of the online shop LULU DIAMONDS are created in compliance with Consumer Protection Act, Personal Data Protection Act based on the recommendations of Chamber of Commerce and Industry of Slovenia and International codes of electronic commerce.
By using Our Web Site or by placing an order using Our Web Site you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions.
No person under the age of 18 years may purchase Goods or Services at LULU DIAMONDS.
Our Contract with You
A contract between You and LULU DIAMONDS for the sale of Goods and Services will only exist once an order has been accepted, processed and dispatched. Unless we have notified you that we do not accept your order or that you have cancelled it.
Completing the transaction on Our Web Site will result in your order being processed, accepted and the charges displayed being taken. We shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase and tell you when we aim to dispatch your order. We reserve the right to cancel the contract if the price has been displayed incorrectly.
Your credit/debit card will be charged for the value of the goods dispatched when you place your order.
This does not affect your statutory rights.
Ownership of Goods
Until payment in full has been received for the goods ordered, full legal and beneficial ownership of such goods shall be retained by LULU DIAMONDS. Not with standing that the risk in the same shall pass to you, the buyer, at the time of delivery.
Stock permitting, all orders placed on the web are usually dispatched within 2 working days. During the busy Holiday period, we will advise you if there are likely to be any delays.
In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives. If we are not able to dispatch your item within 30 days of the date of the order, we shall notify you by e-mail to arrange another date for dispatch.
If it is not possible to dispatch your complete order for a number of items at the same time, then we will notify you with alternative dispatch arrangements.
Your Right To Cancel
You may normally cancel your order placed on Our Web Site (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
For jewellery ordered using Our Web Site, we will be more than happy to offer you an exchange or refund provided that your purchase arrives back to us within 14 days of the date you received the item, in its original condition, unworn, with the original packaging and sales receipt.
Exchanges or refunds are not allowed if the Goods have been specially made to order or personalised. Refunds are not allowed if Goods are returned damaged due to neglect, misuse or general wear and tear.
Our returns policy does not affect your statutory rights.
You can send it to our Returns Processing Centre. To send it back to our Returns Processing Centre, please follow the Returns Instructions that comes with your order, package the relevant item(s) securely and return it to us using the return label so that we receive it within 14 working days of the day after the date that the item was delivered to you. When returning items you are strongly recommended to obtain proof of posting and keep it safe. We cannot accept responsibility for parcels lost in transit.
All Goods must be returned in their original condition in which you received them, securely packed with the wear tag in tact.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or faulty. We are under no obligation to collect or recover goods from you, but if we do, our costs will be payable by you.
We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
By law, customers in the European Union have the right to withdraw from the purchase of an item using Our Web Site within 14 working days of the day after the date the item is delivered. This applies to all of our Goods and Services except for those specially made to order, personalised or altered to fit.
To cancel your purchase within the 14 working day cooling-off period, please follow the Returns Instructions that comes with your order, package the relevant item(s) securely and return it to us using the return label so that we receive it within 14 working days of the day after the date that the item was delivered to you.
After we have received the Goods, we will credit your payment method with the full purchase price of the goods returned and any delivery charges applied no later than 30 days from the date of receipt.
Please note that you will be responsible for the costs of returning cancelled items to us.
Please note that customized jewelry fall outside of these terms and condition.
Engraved items and Custom made pieces are unable to be requested/refunded.
Payment and Taxes
You must pay the full price of your order before we will send any part of it. We accept online payment in a secure environment by credit or debit card, PayPal. We currently accept Visa, Visa, Maestro, Mastercard and American Express. All transactions are shown in Euros.
All prices quoted on this website are accurate at the time of publication and are quoted in Euros and where appropriate are inclusive of VAT at the current rate.
Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency, other than Euros, will be borne by you.
In the case of refunds, we will credit your credit or debit card as soon as possible but in any event no later than 30 days from the date of receipt.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. While the color reproduction of the products shown on Our Web Site is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used by you. LULU DIAMONDS reserves the right to change specifications, product descriptions, product quality and pricing at any time without notice.
If you’re not completely happy with our service, we’d like to hear about it - that way, we can do something to put it right. We try to do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right first time. When that happens, we always encourage you to tell us about your complaint, so that we can correct the matter.